Rollink products pass an intensive high-end quality assurance program to ensure they meet the required standards. If your product has developed a defect, please use the following guidelines to learn if this would be covered by the our warranty, and guidance on what to do next.

How long is the Rollink warranty valid for?

3 Year Warranty: All NEO ranges (*1 year for the electronics parts)
Year Warranty: All Flex ranges
The length of warranty is clearly indicated by each product on the website and the warranty card that comes with your purchase.

What is not covered under the Warranty?

  • Mishandling damaged caused by Airline luggage handlers or other travel operators
    (Such as rips, scratching, denting, cracking, sheared off wheels or components,
    bent trolley handles and similar)
  • General use or wear and tear
  • Neglect
  • Accidents
  • Abrasions
  • Exposure to extreme temperatures
  • Damaged caused by exposure to water, beauty products, chemicals, solvents or acids
  • Damage to any contents in transit such as Camera’s, Media Equipment, bottles etc.
  • Deliberate damage
  • Matching products, or items purchased as a set
  • Combination lock issues caused by incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open

How do I make a warranty claim?
At the time of making a claim you will be asked to contact us through our website and provide either a copy of your purchase receipt or a copy of your order confirmation email. This will allow us to verify that your warranty period is still valid. We may accept other documents such as bank statements, if the items are clearly stated, a warranty card that has been stamped and dated at the time of purchase by the retailer and includes full details of your product. We are unable to consider warranty claims without one of the above.

What will Rollink will do once the claim is upheld?

In the first instance we aim to offer a spare part or repair in our Lab in Herzliya, Israel*.
We will do our best as possible to use a matching spare part, but some items come in a standard color such as black. If spare parts are not available for your model, or we are unable to offer a repair, we will at our discretion offer a replacement. If a replacement is offered, we will aim to provide the same product, but as our ranges change from one season to another, we reserve the right to offer the nearest alternative option available at that time. When offering alternative ranges, we will consider if you have a hard or soft shell product, the general size, the price paid, and the wear and tear of the item.

We do not replace matching items, even if they were purchased as a set, or at the same time, unless they also have a manufacturing defect. You are not entitled to a refund as part of the Warranty.

How is my warranty affected if I make a claim?

If you make a claim under the warranty, you are responsible for all costs of getting the product to our lab. If your claim is approved, we will pay for the repair and return of your product, or for a replacement to be shipped out to you. You warranty will be according to the original date of perchas in the invoice.

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